great haircut. always nice to see stephanie.

I'm filling this out, since it came to my email as a survey. I came into True on the 5th. I had a partial highlight. I know nothing about bleach--what volume to use, how long to process it. I am an expert at court reporting, not hair. My haircut looked great and the highlights looked very light. I paid for my services, tipped $50 (more than 20%), walked down the street to Hollywood Eyes for my glasses appt. The person at Hollywood Eyes helping me noticed my hair was cracking off on my face, which I noticed as well. They knew I had just left Truu. I left HE and called Stephanie. I was told there is nothing much that can be done. After all, if the front of my hair framing my face is cracking off, it's cracking off for good until it grows back. Stephanie does not work Saturdays, but I have to say, if I had a client with a hair disaster, I would come into the salon and do what I could to help the client. However, I came in today anyway, the 6th, and stylist Kim, giving instruction to Andie, the receptionist, applied a mask to my hair. It is still on my head moisturizing whatever hair isn't broken off. My birthday is on the 8th, and my husband has a Bar event (he is a lawyer) I need to attend and be dressed up for on the 9th. I feel sick inside. I barely slept last night. I called and asked to speak to the owner David. I have been told he "has meetings" and may not be able to call today. Obviously, this is a priority to me and not to him, and he is aware of the situation. I had no control over this situation. I have no idea, again, how long to leave a product on my hair or what volume to use--the stylist is in complete control and I certainly gave no instruction as I am out of my league when it comes to hair. If I want to destroy my hair, I can probably do it myself with guesswork using products right in my own home--no one expects to go to a salon and have their hair break off in the hands of a professional. Again, it goes a long way in customer service to have a phone call from the owner, perhaps even reversing the charge for the highlight service that destroyed your hair. Lynda Royer

Stephanie is a star. She gave me insightful suggestions to boost the richness of my fine blonde hair. The effect resulted in an overall look that was glowing and age appropriate. In fact, I look 10 years younger than when I stepped into the salon. Thank You!

Referred to Kimberly by a good friend- new to the area so I was nervous about going to someone new, but Kimberly eased my mind real quick and my hair looks and feels fabulous! Love the salon and the relaxed vibe. My first Aveda experience and I left with some new botanical products!

Stephanie was great. Love my haircut and color. She’s very attentive and meticulous. Thanks.

Idania was wonderful. She gave me the exact color and cut I asked for. Great experience.